SUNSCAPE CANCUN ALL-INCLUSIVE RESORT & SPA BY HYATT – A Favorite Family Resort in Cancun
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Key details
About Resort
Boulevard Kulkulkan Km 11.5, Cancun, 77500,
-
Steps from Chac Mool Beach
Great
8.4
8.8
/10
4.5
3.9
/5
Loved by Sunscape Cancun All-Inclusive Resort & Spa By Hyatt guests
Spacious rooms
Amazing staff
Beautiful resort
Good food
"There are several dining options (more later), 2 pools and some water slides that my grandkids LOVED!"
hzryb from United States
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"The food selection was plentiful and tasted great! The room was clean, the bed was very comfortable, and it was very peaceful."
Manny A from United States
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"The beach was very clean my son had a great time looking for shells."
Nancy Yvette from United States
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4-star beachfront all-inclusive resort in Cancun
Amenities
Wyndham Alltra Cancun offers various amenities including multiple swimming pools, a private beachfront, and relaxing cabanas with personalized waiter service. The Aura Spa provides hydrotherapy services and various massage treatments to enhance the wellness experience. Activities such as oceanfront yoga and live entertainment are available daily for all ages.
Accommodations
The hotel includes all-inclusive suites equipped with stocked minibars, room service, and private balconies. Guests can choose options like the Beachfront Walkout Junior Suite, which features ocean views and direct beach access. The One-Bedroom Master Suite provides additional space and access to the exclusive Alltra VIP Club.
Dining
At Wyndham Alltra Cancun, guests enjoy diverse dining options across multiple restaurants such as Casa de Rosa for authentic Mexican cuisine and Azul for Asian fare. Buffets at Ventanas offer a wide selection of international dishes, while the Taco Bar provides quick bites by the beach. In-room dining is also available from 7:00 AM to 11:00 PM for added convenience.
Family-Friendly Features
Camp Alltra provides children ages 4-12 with activities like beach games, arts and crafts, and a splash park featuring waterslides. Families can take advantage of the Family Junior Suite, designed to accommodate two adults and three children comfortably. Evening entertainment includes movie nights and magic shows catered for younger guests.
Location
Situated in Cancun's Hotel Zone, Wyndham Alltra Cancun is easily accessible, just a 30-minute drive from Cancun International Airport. Guests can explore local attractions including premier golf courses and ancient Mayan sites nearby. This central location allows for a variety of outdoor adventures and cultural experiences in the vibrant destination.
Highlights
Location: Cancun's Hotel Zone, 30 min from airport
Dining: Casa de Rosa for authentic Mexican cuisine
Accommodations: Beachfront Walkout Junior Suite
Aura Spa: Hydrotherapy services and massage treatments
Family-Friendly: Camp Alltra with children's activities
Events: 7,000 sq ft of indoor event space
“This all-inclusive beachfront hotel strikes me as a solid choice for families, with its on-site water park and kids' club. The multiple dining options mean you won't get bored, and the spa is perfect for unwinding. Though showing its age, the dedicated staff work hard to create a memorable Cancun experience.”
Olivia StoneManaging Editor at Familyresort
Choose Your Family Room Type
Choose from a range of family rooms including doubles, suites, and special family packages with meals and free cancellations
Standard 1 King Bed
2 persons
36 sq. feet
1 King-size bed
Air conditioning
Shower
room details
Junior Suite 1 King Bed Ocean View
2 persons
36 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Junior Suite 1 King Bed
2 persons
36 sq. feet
1 King-size bed and 1 Sofa bed
Air conditioning
Balcony
room details
Show all rooms
Room Availability & Price Calendar
Find availability and check prices for your dates now!
September 2026 - September 2027
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Choose dates to see prices
Check-in/ Check-out
Facilities
Our resorts offer tailored amenities to ensure your family’s comfort and unforgettable experiences
Facilities: Great
8.4/10Review score
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Sports & Fitness
Fitness centre
Yoga class
Aerobics
Guest Parking
Private parking is possible on site for free.
Services
Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches
Business
Meeting/ Banquet facilities
Children
Babysitting/Child services
Children's pool
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Live entertainment
Sun terrace
Spa & wellness centre
Sauna
Jacuzzi
Manicure
Facial
Treatment room
Beauty treatment
Back massage
Foot massage
Pool with view
Shallow end
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
Sunscape Cancun All-Inclusive Resort & Spa By Hyatt presents a diverse culinary landscape, inviting guests to indulge in a variety of flavors ranging from authentic Mexican to exquisite Italian. With vibrant settings and ocean views, each dining option promises a unique experience that complements the relaxing atmosphere of the resort.
Ventanas
International
Ambiance
Modern
Key Offerings
Savor international and Caribbean delights, with an emphasis on fresh, flavorful ingredients. A lively setting during breakfast and lunch, perfect for enjoying meals while taking in ocean views.
Reservation
no
07:00 - 11:00 and 12:00 - 17:00 daily
Viaggio
Italian
Ambiance
Traditional and elegant
Key Offerings
An inviting space to enjoy classic Italian cuisine, featuring a range of homemade pastas and gourmet pizzas, perfect for both casual meals and special occasions.
Reservation
no
Hours vary
Casa de Rosa
Mexican
Ambiance
Casual and vibrant
Key Offerings
Experience the rich flavors of traditional Mexican fare, including tacos and enchiladas, all made with authentic recipes that celebrate local customs.
Reservation
no
Hours vary
At Sunset
American, European
Ambiance
Family friendly
Key Offerings
Delight in a mix of American and European dishes in a welcoming setting, ideal for families looking for hearty meals after a day of fun. Enjoy a cozy meal indoors or soak up the sunset views.
Reservation
no
12:00 - 17:00 and 18:00 - 23:00 daily
Azul
Asian
Ambiance
Family friendly
Key Offerings
A delightful exploration of Asian flavors, serving a variety of dishes in a comfortable atmosphere, making it perfect for dinner with family or friends.
Reservation
no
08:00 - 12:00 and 17:30 - 22:30 daily
Cravings
Casual snacks and bistro
Ambiance
Family friendly
Key Offerings
Offering a range of light bites and fulfilling snacks, Cravings is a go-to for quick and satisfying meals throughout the day.
Reservation
no
11:00 - 19:00 daily
Café México
Mexican and café fare
Ambiance
Family friendly
Key Offerings
Operating around the clock, this café offers a selection of traditional Mexican drinks and light meals, providing a convenient stop any time of day or night.
Reservation
no
00:00 - 23:30 daily
Brasas Grill
Mexican
Ambiance
Family friendly
Key Offerings
Specializing in grilled delights, Brasas Grill focuses on authentic Mexican flavors served in a casual lunch setting, perfect for a midday reprieve.
Reservation
no
12:00 - 16:00 daily
Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Location
Boulevard Kulkulkan Km 11.5, Cancun, 77500,
Explore Cancun
Explore Cancun
Top Attractions
Activities
Dining
Entertainment
Yamil Lu'um Archeological Site
15 minutes' walk
Ancient ruins showcasing Mayan history, offering haunted tales and stunning ocean views.
Cancun Wax Museum
15 minutes' walk
Famous figures in wax form, perfect for family fun. Features interactive displays and themed exhibits.
La Isla Shopping Village
18 minutes' walk
Outdoor shopping center with local crafts, high-end shops, and a picturesque lagoon for scenic strolls.
Water Sports at Playa Chac-Mool
9 minutes' walk
Thrilling water sports including jet skiing and parasailing, rentals available on the beach.
Relax at Parque Ventura Cancun
6 minutes' walk
Family-friendly park with green spaces, games, and picnic areas. Perfect for leisurely afternoon downtime.
Pelicanos
3 minutes' walk
Casual beachfront dining with fresh seafood and stunning ocean views. Great for families.
Bubba Gump
5 minutes' walk
Themed restaurant serving southern US cuisine, famous for shrimp dishes and lively decor.
El Oriental
6 minutes' walk
Authentic Asian cuisine with fresh ingredients and bold flavors. Vegetarian options available.
Coco Bongo
20 minutes' walk
Iconic nightclub known for vibrant shows and performances, offering night-long entertainment.
The City Nightclub
20 minutes' walk
Massive nightclub boasting international DJs, giving guests an exciting night out in Cancun.
Getting around
City Centre
Cancun 16 min · 6.4 mi
Airports
Cancun (CUN) 33 min · 13.5 mi
Isla Mujeres (ISJ) 42 min · 17.3 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Year renovated:
2010
Number of floors:
6
Number of rooms:
456
Former name
Gran Caribe Resort
Resort Reviews & Family Ratings
Guest Reviews on Their Family Resort Experience
Review score
Based on 6315 verified reviews
8.9 /10
Great
87 %
Recommend
Breakfast
9.0/10
Cleanliness
8.8/10
Comfort
8.9/10
Facilities
8.4/10
Free WiFi
9.1/10
Location
9.1/10
Paid Wi-Fi
9.4/10
Staff
9.1/10
Value for money
8.1/10
Pros
Friendly staff
Good drinks
Variety of food
Cons
Dirty pool
Guest reviews
based on 13384 reviews
4.5/5
based on 1731 reviews
8.4/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Sunscape Cancun All-Inclusive Resort & Spa By Hyatt
What types of additional costs can I expect during my stay at the resort?
5 November 2024
Additional charges may apply for services such as phone calls, specialty dining options like lobster and tomahawk dinner, laundry services, spa treatments, and premium wine selections.
Is access to all the on-site dining options included in the all-inclusive package? Additionally, is there a transportation service available to and from the airport?
15 December 2024
The all-inclusive package provides access to the resort's restaurants and cafes. For airport transportation, please reach out to the hotel concierge for assistance and pricing details.
Can I arrive earlier than the regular check-in time on the day of my reservation?
22 January 2025
Guests can check in at the front desk 24/7. Rooms are generally ready by 3 PM, but early check-ins may be accommodated if possible. Guests can leave their luggage and enjoy the resort facilities while waiting.
Are there designated smoking areas within the resort, particularly for balcony use?
30 January 2025
Smoking is not permitted on balconies or in guest rooms, with designated smoking areas available throughout the resort. A penalty of $250 will be charged for smoking in restricted areas.
What unique features can I expect when booking a premium room compared to standard options?
20 February 2025
Premium rooms offer enhanced amenities and additional access to the Alltra VIP Lounge, providing personalized services and upgraded room features.
Is the all-inclusive package offered 24 hours a day, and what does it cover?
10 March 2025
The all-inclusive package is available 24/7 and includes your room stay, meals, snacks, national drinks, and Wi-Fi. However, some specialty items may incur extra charges.
Are there any limits on the number of alcoholic beverages I can order during my stay?
25 March 2025
Guests can enjoy unlimited national alcoholic beverages as part of the all-inclusive package, with some premium options available at an extra cost.
What dining options are available within the all-inclusive offer?
30 April 2025
Enjoy various dining options such as an extensive buffet, authentic Mexican cuisine, Italian dishes, and Asian flavors at multiple restaurants, all included in the package.
What recreational activities are offered for children aged 11 at the resort?
6 May 2025
Activities for kids include crafts, beach games, and supervised fun at Camp Alltra, designed for ages 4 to 12. Specific programming may vary, so check the schedule during your visit.
Is there an in-room safe available for securing valuables during my stay?
18 June 2025
All suite categories include in-room safes for guests to store valuables securely. The front desk can also store belongings upon request.
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